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By: Kelser

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January 31st, 2018

Finding an Alternative to Stagnant IT Support in Connecticut

Managed Services

IT support ConnecticutWhile it isn't difficult to find IT support in Connecticut, it's a bit more challenging to find a firm that stays up-to-date with new technology. The consequences of staying with an IT provider that has fallen behind the times can affect the future of your business. Here's what you can do to ensure that you find the best local IT provider for your needs.

Signs of a Replaceable IT Provider

  • Causes of computer problems are not addressed
  • Slow internet connection and application latency
  • Too many workaround solutions instead of directly solving problems
  • Dealing with separate cumbersome systems
  • Lack of automated services to reduce redundancy
  • Unable to provide affordable scalable solutions for growth

If your IT partner in Connecticut isn't making your business more efficient and productive, what are you paying them for? Technology is supposed to speed up business activity and data processing. If it feels like your business is running in slow motion or 25 years behind current technology, you definitely need a new IT provider.

Are IT Managed Services Right For Your Organization?

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Evaluating IT Services

Most managers do not have engineering degrees or know much about how the technology behind their businesses works. You really don't have to know that much about the latest innovations to evaluate an IT service. One of the most crucial aspects of a relationship between a business and its IT service that is often overlooked is how well the computer consultant shows interest in your business. Do they care about your business goals, or are they mostly concerned with taking your money?

Once you've determined that the IT firm is run by people who care about people instead of commercial opportunists who just care about money, you can then go down these list of questions:

  • How educated is the IT staff in terms of certifications?
  • Is the IT team diverse enough to include various specialists?
  • Does the IT support staff provide or promise quick response times?
  • How concerned is the IT firm about the latest security solutions?
  • Do the IT technicians offer valuable advice?

An IT provider should be able to resolve issues in a timely manner, and they should take proactive approaches that reduce your chances of encountering a cyberattack. 

Narrowing Down the List

When choosing a new IT provider, you should pay close attention to details so that you don't keep changing providers. While it may be useful to experiment with different software services until you find ones that fit, when it comes to dealing with a managed services provider (MSP), it's more economical to find the right one and stick with it. Building a long-term relationship with a strong MSP is much more valuable and efficient than switching providers because they aren't meeting your needs.

One of the most important criteria for narrowing down your list of IT candidates is that they communicate well. Firms that try to impress you with confusing tech jargon should be crossed off the list early on. Their job is to learn your business, not to teach you their business. 

Conclusion 

Finding the right IT company in Connecticut can be the key to your business' growth and success. Contact us at Kelser Corporation to learn more about how we can make your business more safe, modern and profitable.

Are IT Managed Services Right For Your Organization?

About Kelser

By actively listening to the client, Kelser has consistently met the needs of its client base for over 30 years. Through attentive observation of the changing industry, Kelser is able to react quickly to provide the best service and solutions available. Thanks to the dedication of our professional staff, this agility has advanced us as leaders in our industry.