Software used to be such an adventure. Your company would buy a new program and then essentially be on your own to install it and learn how to use it. It might work out great, or it might be a frustrating fiasco. You bought it—it’s your problem now. Wisely, software companies have largely switched to a software-as-a-service model in which customers pay a recurring fee for use of software that is maintained and supported with customer service. Hardware is undergoing a similar transition with desktop-as-a-service, also known as device-as-a-service, or DaaS. Desktop-as-a-service shifts technology hardware from a capital expense to an operating cost. Rather than buying new computers and other technology in one large, up-front expense and then burdening your IT department with the massive task of setting them all up and maintaining them, a technology partner or managed service provider (MSP) will manage the assets for the entire lifespan.